h5bh Privacy Policy — Your Data, Our Responsibility
This document explains in detail how your personal information is collected, stored, and kept secure on the h5bh platform.
h5bh ("we", "our", "platform") is an online casino and betting service provider in Bangladesh. We handle with great care all the personal information you provide when using our website and app.
This Privacy Policy ("Policy") tells you what information we collect, why we collect it, how we use it, and under what circumstances we may share it with third parties. Using any h5bh service means you are considered to have accepted the terms of this Policy.
If you have any questions about this Policy, our support team is always ready to help. You will find full contact details at the end of this document.
01 What Information We Collect
Identity Information
The following information is collected to create and manage your account:
- Full name and date of birth
- Valid email address
- Mobile phone number
- National ID card or passport number (for identity verification)
- Residential address
Financial & Transaction Information
To ensure secure financial transactions, we collect:
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Betting and gaming transaction records
Technical Information
Information collected automatically for platform performance and security:
- IP address and device identifier information
- Browser type and version
- Operating system
- Login time and session information
- User behaviour data from cookies and tracking tags
Communication Information
Information provided through support and communications:
- Details of messages sent in live chat
- Complaints or requests submitted by email
- Support ticket history
- Voluntarily submitted feedback and reviews
02 Purpose of Data Use
h5bh uses collected information only for the following legitimate purposes. We do not sell user data to any third party.
Account Management & Identity Verification
Information is used to create each user's account, enable secure login, and verify identity. This protects accounts from unauthorised access and ensures that only the legitimate owner is managing the account.
Financial Transaction Processing
Relevant financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer. Records of every transaction are stored securely.
Customer Service & Support
Your transaction and account information may be used to provide effective support through 24/7 live chat and email.
Security & Fraud Prevention
Technical information is analysed to detect and prevent unauthorised activity, account hacking, and financial fraud on the platform.
Service Improvement & Personalisation
Aggregated usage data is analysed to improve the user experience and enhance platform performance.
Legal Compliance
Certain information is retained for a specified period to comply with applicable laws and regulations.
03 Cookies & Tracking Technology
The h5bh platform uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help the platform operate in a more personalised and efficient way.
Essential Cookies
Essential for the basic functionality of the platform. These cannot be disabled as they are required for login sessions and security.
Analytical Cookies
Help improve the platform by analysing user behaviour. These collect anonymous data.
Preference Cookies
Remember your language, theme, or other personal preferences to give you a better experience on your next visit.
Security Cookies
Used to detect suspicious activity and prevent account fraud.
You can manage cookies from your browser settings, but disabling essential cookies may cause some services to not work properly.
04 Sharing Information with Third Parties
h5bh never sells or rents your personal information for commercial purposes. However, information may be shared in the following limited circumstances:
Payment Processing Services
Necessary information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, Upay, or bank transfer. This is limited strictly to transaction processing.
Technology & Infrastructure Partners
Trusted technology partners who support platform operations (such as cloud hosting providers) may access limited information. These partners operate under strict confidentiality agreements.
Legal Obligations
We may be legally required to disclose certain information in response to a court order or a lawful request from a legal authority.
Fraud & Illegal Activity Prevention
Relevant information may be shared with the appropriate authorities when money laundering, fraud, or other illegal activity is detected.
05 Data Security Measures
h5bh follows industry-standard technology and practices to keep your personal and financial information secure. The key components of our security framework are:
All data transmissions are secured with 256-bit SSL encryption.
Adds an extra layer of security to your account to prevent unauthorised access.
Data is stored in secure data centres where regular security audits are conducted.
Only authorised staff may access specific information, and only in defined circumstances.
Regular security assessments are conducted to identify and address system vulnerabilities.
Regular backups are maintained to minimise the risk of data loss.
06 Your Rights & Controls
As a user of h5bh, you have certain important rights over your own information. These are set out in detail below:
Right to Access
You may request at any time to see what information we have collected and stored about you. We will provide that information within a reasonable timeframe.
Right to Rectification
If any information stored in your account is incorrect or incomplete, you may request that it be corrected. Our support team will fulfil this request as quickly as possible.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information related to legal obligations or ongoing disputes may not be immediately erasable.
Right to Object to Processing
You may contact the support team at any time to object to your information being used for marketing or promotional purposes.
Right to Data Portability
In certain circumstances you may request to receive your personal information in a structured format.
Important: To exercise any of these rights, contact us at [email protected] or speak with us via 24/7 live chat.
07 Data Retention Period
h5bh does not retain any personal information longer than necessary. Retention periods are determined by the following policy:
Active Account Data
All relevant information is retained while the account remains active. This includes transaction history, communication records, and preference data.
Closed Account Data
Even after an account is closed, certain financial transaction data must be retained for a defined period to fulfil legal obligations.
Marketing Communication Data
If you request to opt out of marketing communications, your preferences will be updated accordingly and further communications will be stopped.
08 Protection of Minors
h5bh is a platform for persons aged 21 and above only. We do not knowingly collect any personal information from minors.
If we are informed or become aware that a minor has created an account, we will immediately close that account and permanently delete all associated information.
If a parent or guardian suspects their child has used our platform, please notify us at [email protected] — we will take immediate action.
Remember: h5bh is for ages 21+ only. Please play responsibly and raise awareness among those you know.
09 Changes to This Policy
h5bh may update this Privacy Policy from time to time. Reasons for changes may include:
- Changes to the type or scope of services
- Technology improvements or adoption of new security measures
- Keeping in line with legal or regulatory changes
- Improvements based on user feedback
For significant changes, we will publish a notice on the platform and update the "Last Updated" date at the top of the document. Continuing to use the platform after a change means you have accepted the updated Policy.
For important changes, we may send a notification to your registered email address. Please keep your email address up to date at all times.
Questions about Privacy?
Contact us for any questions, concerns or information requests regarding this policy. Our dedicated team is always ready to assist you in Bengali and English.